urbanspire Terms of Service

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Welcome to urbanspire. This document (the "Terms") sets out the rules that apply when you visit, browse, or shop through the urbanspire website, mobile experience, product offerings, and customer support channels. Your use of our platform or placement of an order confirms that you accept these Terms as binding.

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1. Acceptance of Terms

When you visit or use any service offered by urbanspire, you confirm that you have reviewed these Terms, that you understand them, and that you consent to be bound by them together with any laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell urbanspire products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: Our team works diligently to present accurate product images, specifications, ingredient details, allergen advisories, and prices. Even so, occasional typographical mistakes or inventory discrepancies can arise.
• Price & Order Corrections: Should an evident pricing or typographical error appear, urbanspire may correct it and revise or void any impacted orders before they leave our facility, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on stock availability and verification. We may cap order quantities or decline orders that appear fraudulent or that breach these Terms.
• Payment Processing: All payment data is protected with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every element of original content on the urbanspire platform — including written copy, graphic designs, logos, software, product branding, and trade names — belongs exclusively to urbanspire and is safeguarded under international copyright, trademark, and intellectual property laws. Copying or distributing any of this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, urbanspire is not responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim tied to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to urbanspire's support team so we can attempt an informal resolution.

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9. Changes to These Terms

urbanspire may revise or update these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: urbanspire
• Customer Support Email: [email protected]
• Customer Support Phone: 19512697534
• Physical Business Address: 23125 BAY AVE, Moreno Valley, CA 92553, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST